Changing the type of product ordered

Please contact as soon as the sales department via email sapho@sapho.cz goods change, or cancel the entire order, and you can make a new one.

Change payment

Change of payment on delivery of the payment transfer in advance - contact us as soon as possible before the order execution sapho@sapho.cz

The change in time and transport method

Given the type of goods transported we have already experienced how it can best quality goods sent. The term can, in most cases agree. If you do not confirmed dates, please contact us by email sapho@sapho.cz

Changing the number of pieces

If you wish to increase or decrease the number of units ordered, just contact us by email sapho@sapho.cz If this is not the product we ordered tailor-make an immediate change. For tiles, paving, and some products please note that the cart is inserted multiple whole package.

Price of transport

Shipping costs are dependent on the type of goods ordered, weight and dimensions.
For goods weighing up to 30kg can choose the transport courier service PPL.
If it is a brittle or bulkier products can be used transportation SAPHO.
Prices of transport can be found here

Return goods without giving any reason

We are a stable company and buying with us is risk free. Goods purchased in our e-shop can be returned without giving any reason within 14 days of purchase. Upon returning the product must not be damaged in any way. Detailed conditions for the return of goods can be found here

How to claim

In the event that one of our products is not working properly, or appears to be damaged, it is possible to claim the goods. To learn how here

Deadline for settling a claim

Complaints resolved in the shortest time possible, but not later than 30 days according to the conditions Complaints Procedur. The exact dates of execution we're unable to communicate in advance.